Privacy Policy
EXPERT COATINGS
BACKGROUND TO DATA PRIVACY IN SOUTH AFRICA
The Protection of Personal Information Act, 4 of 2013 (“POPIA”), which came into force on 1 July 2021, regulates the use and processing of personal information belonging to individuals and legal entities. POPIA aims to protect the right to privacy and ensure that personal information is not misused, abused, or used for ulterior purposes.
As a Responsible Party under POPIA, Expert Coatings is committed to processing personal information lawfully and only for specific, defined purposes. We have appointed an Information Officer (IO) and Deputy Information Officers (DIOs) to establish a POPIA Compliance Framework and ensure that all personal information is handled in accordance with the law.
ABOUT EXPERT COATINGS
Expert Coatings is a business based in Pretoria, South Africa. Our website address is: https://expertcoatings.co.za, and our shop address is: 607 Rubenstein Dr, Moreleta Park, Pretoria, 0181.
PERSONAL INFORMATION WE PROCESS
During the course of our business activities, Expert Coatings collects, stores, and processes personal information about our employees, customers, suppliers, and other third parties. This includes, but is not limited to:
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Names, addresses, and contact details
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Financial information (e.g., bank details)
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Opinions, feedback, and preferences
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Special personal information (e.g., gender, race, or ethnic origin) for recruitment, employment equity, and legal compliance purposes.
We ensure that all personal information is stored securely, whether in physical or digital form, and is subject to the legal safeguards prescribed by POPIA.
STATEMENT FROM EXPERT COATINGS
At Expert Coatings, we are committed to conducting business with integrity, ethical standards, and full compliance with applicable laws, including POPIA. This Privacy Policy provides clear guidance to all employees, contractors, and third parties who process personal information on our behalf, ensuring that all processing is lawful, transparent, and consistent with data protection laws.
KEY TERMS AND DEFINITIONS
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Consent: Freely given, specific, and informed agreement by a Data Subject to the processing of their personal information.
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Data Subject: An individual or legal entity whose personal information is processed.
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Operator: A third party who processes personal information on behalf of Expert Coatings under a contract or mandate.
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Personal Information (PI): Information relating to an identifiable individual or juristic person, including names, contact details, financial information, and more.
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Special Personal Information (SPI): Sensitive information such as race, gender, health details, and biometric data.
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Processing: Any operation performed on personal information, including collection, storage, use, and deletion.
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Responsible Party: The entity (Expert Coatings) that determines the purpose and means of processing personal information.
SCOPE AND APPLICATION
This policy applies to all employees, contractors, and third parties who process personal information on behalf of Expert Coatings.
LAWFUL BASIS FOR PROCESSING
We process personal information only when:
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It is necessary to perform a contract with the Data Subject.
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It is required to comply with legal obligations.
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It is necessary to protect legitimate interests (e.g., fraud prevention).
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The Data Subject has provided explicit consent.
DATA SUBJECT RIGHTS
Under POPIA, Data Subjects have the right to:
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Access their personal information.
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Request correction or deletion of inaccurate information.
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Object to the processing of their personal information.
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Withdraw consent (where applicable).
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Lodge a complaint with the Information Regulator.
To exercise these rights, Data Subjects can contact our Information Officer using the details provided below.
INFORMATION OFFICER
Name: Pieter Smith
Email: pieter@expertcoatings.co.za
Phone: 083 309 8164
COOKIES
Our website uses cookies to improve user experience and collect aggregate data. Cookies are small text files that recognise repeat users and facilitate access to our website. You can disable cookies in your browser settings, but this may limit certain website features.
SHARING PERSONAL INFORMATION
We do not share personal information with third parties unless:
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There is a legitimate business need.
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The Data Subject has consented to the sharing.
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The recipient has agreed to confidentiality and data protection terms.
CROSS-BORDER TRANSFERS
Personal information is not transferred outside South Africa unless:
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The Data Subject has consented.
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The transfer is necessary for contractual or legal purposes.
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The recipient country provides adequate data protection.
DIRECT MARKETING
We will only send direct marketing material to Data Subjects who have consented. All marketing communications include an “opt-out” option.
REPORTING DATA BREACHES
In the event of a data breach, we will notify the Information Regulator and affected Data Subjects as required by law.
COMPLAINTS
Data Subjects can lodge complaints about the processing of their personal information by completing the complaint form available on our website. Complaints will be handled by our Information Officer.
TRAINING AND COMPLIANCE
We provide regular training to employees on data protection laws and our privacy policies. Compliance with this policy is mandatory, and any breaches will be investigated and addressed.
CONTACT US
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: pieter@expertcoatings.co.za
Phone: 083 309 8164
Address: 607 Rubenstein Dr, Moreleta Park, Pretoria, 0181
NON-COMPLIANCE
Failure to comply with this policy may result in disciplinary action. For more information on POPIA and our data protection practices, visit our website: https://expertcoatings.co.za.
This Privacy Policy is effective as of 02/02/2025 and will be reviewed regularly to ensure compliance with applicable laws.